Customer Service??

Noticed today that our Laser printer cartridge needs to be replaced - easy (usually). I phoned the firm we deal with to make sure they had one before I went into town: Conversation went like this:

***UPDATE*** RE: below - I got the cartridge, big sign on counter, staff in training!! That explains it....

Me: It's Anne from xxxxxxx - Do you have a printer cartridge for a xxxxx printer?
Them: Do you have an account with us?
Me: Yes we do it is under (then I got interrupted)
Them: What is your phone number?
It's 06 0000000
Them: Oh so you are xxxxxx Bowling Club?
Me: No our business name is xxxxxxx
Them: I've found you. Now what are you after?
Me - Gave them the model and type
Them: Have you had them before from us as I can't find that type?
Me: Yes - all the time.
Them: Hold the line and I will go and ask.
Them: Are you sure you've had them before? What is your account name?
Me: Yes - we get them a couple of times a year. Our account name is .........
Them: Found them! Do you want us to order one in?
Me: Do you have them in stock?
Them: Just a minute.............. yes we do.
Me: I will pop in and pick it up.
Them: What is your account name?

Phew!!! I'm not exaggerating either!

Another funny conversation yesterday with Devin our oldest grandson. He got into the car after school and looked really concerned.
- Nana - I don't know who to marry!!! Can I marry a boy and a girl?
I replied no - just a girl. (not really correct now days)
So he asked - what about two girls!
All a bit of a worry. He really did look like he had the weight of the world on his shoulders.

Of to town to get some stationery, and hopefully one printer cartridge. LOL - they have probably couriered it to the bowling club. Look after grandson Casey while his brother has another school trip. Going to get the office work right up to date while it is quiet and then of to the pool tonight.